Service Management Process Manager

Monitoring, coordinating Change Management processes
Organizing and chairing regular Operational Process Management meetings (incl CAB)
Handling management escalations regarding Changes
Preparing and analysing Service Management Reporting
Communicating intensively towards all persons / departments involved

Experienced IT Service Management Process Manager (scope Change Management, Configuration Management)

Indept knowlegde of operational IT Service Management processes (Change Management, Configuration Management).
> 5 yrs hands-on experience in similar IT Service Management Process Management roles, especially experience as change process manager or change implementation coordinations
ITIL Certfication: preferably ITIL Service Manager V2/V3 or relevant practioner modules
basic technical knowledge

Strong communicator, managerial communication skills
Strong customer focus
Planning & Organizing talent, persistent
Pragmatic approach, with eye for detail

MUST HAVES:
Proves experience in Change Management, Configuration Management.

Start assignment: asap
End assignment: 3 months (with option to extend)
Contract hours: 40